Terms of Service

1. About These Terms

These Terms of Service describe the ground rules for online visitors and the general framework within which we provide services. Separate written proposals, scopes of work, service agreements and site access authorizations form part of your specific engagement and take precedence over these general terms where they are more detailed.

We may revise these terms from time to time. Changes take effect when the revised version is published on this page with an updated Effective Date. Your continued use of the website or our services after a revision indicates acceptance of the updated terms.

Nothing in these terms transfers to you any ownership, trademark or intellectual property belonging to ALPN Energy LLC or its licensors.

2. Website Use

You may use our website for lawful, non-commercial and informational purposes related to evaluating or managing our services. You agree not to disturb the operation of the site, attempt to gain unauthorized access to our systems, or use automated tools to scrape or copy content at a scale that burdens our infrastructure.

The content on this website, including descriptions of services, engineering concepts and project examples, is provided for general awareness and does not constitute a professional engineering opinion, an offer, a guarantee of savings or a binding quotation unless specifically stated in writing.

We make reasonable efforts to keep the website accurate and available, but we do not promise that the site will be error-free, uninterrupted or free from technical faults at all times.

3. Services Provided

ALPN Energy LLC provides solar array systems architecture, inverter platform integration, custom monitoring dashboard development, production data pipelines, interconnection and code compliance, and managed operations and support, described more fully on our services page.

The exact deliverables, timeline, price and performance targets for any project are set out in a signed proposal or agreement unique to that project. That document, not this general page, governs the obligations of both parties for the work in question.

Certain engineering drawings and layouts may require review and approval by qualified professional engineers as required by state law in the jurisdiction where the site is located. Where that is needed, we will follow the applicable procedure as part of the project.

4. Quotes and Pricing

Page content and initial conversations help us understand your goals, but they do not constitute a price. A firm price appears only in a written proposal that you and we have accepted. Prices may be stated as fixed or as a time and materials estimate depending on the agreement.

Energy production, savings and payback figures quoted in preliminary conversation are estimates based on typical conditions, local weather, your stated usage and industry models. Actual results will vary with weather, equipment behaviour, shading, utility rates and how the system is operated.

All pricing excludes applicable taxes, utility connection fees, permits and any third-party charges unless the proposal states that they are included.

5. Client Responsibilities

You agree to provide accurate and complete information about your site, property, electrical service and energy use, and to allow reasonable access to the property for survey, installation, inspection and maintenance as scheduled.

You are responsible for advising us of any hazards, existing utilities, easements, legal restrictions, homeowner association rules, covenant conditions or environmental constraints that could affect the work. Undisclosed site conditions can change timing and cost in ways neither party intends.

For monitoring and data services, you agree to keep account credentials current and to promptly report any fault or suspicious behaviour you notice in your dashboard or at the site. Where a project depends on information only you can provide, delays caused by incomplete or unclear input are chargeable on a fair basis and may move the expected completion date forward.

You further agree to inform us of any planned site changes that could influence array performance, such as tree growth to be managed, structures to be added or roof work to be undertaken, so that our engineering and operations teams can plan accordingly and keep your system within its approved design envelope.

6. Permits and Approvals

The installation and interconnection of a solar energy system commonly requires building permits, electrical permits, utility approvals and inspection by code authorities. We prepare and file the necessary applications for the work we are engaged to perform and coordinate with the relevant bodies where that is part of the agreed scope.

Approval timelines are controlled by external bodies and sit outside our direct influence. Delays caused by permitting authorities, utilities or inspection scheduling are reasonable and do not constitute a breach by either party.

Where a site proves unable to obtain required approvals, we will discuss lawful options with you, which may include modifying the design or terminating the project in accordance with the termination provisions of our agreement.

7. Payment Terms

Payment schedules are stated in your proposal or agreement. Common structures include a deposit at contract signing, progress payments at agreed milestones, and a final balance on substantial completion or the achievement of a documented milestone.

Unless your agreement says otherwise, invoices are due within the number of days stated on the invoice. Late payments may accrue interest at the highest rate permitted by applicable law and may pause active project or support work until the account is current.

If a project is delayed or suspended as a result of client decisions, changes in site conditions, or third-party hold-ups, we are entitled to be paid for work reasonably performed to that date and for any committed costs.

8. Changes and Scope Variations

Solar projects evolve. If you request additions, deletions or simplifications to the agreed scope, we will record the change and provide a clear statement of any effect on price and timeline before proceeding with the revised work.

We do not begin material scope changes without your written or confirmed consent and a shared understanding of the resulting cost and schedule impact. Minor, non-material adjustments needed for engineering correctness may be made at our discretion without changing the overall price.

Unanticipated site conditions discovered during construction that materially change the work, such as unexpected rock, buried utilities or structural differences, will be brought to your attention promptly with recommended options.

9. Intellectual Property

All designs, drawings, diagrams, software, dashboards, source code, data pipeline architecture, documentation and written materials we produce for a project are the intellectual property of ALPN Energy LLC unless your agreement provides otherwise.

Upon full payment for the relevant work, we grant you a non-exclusive, non-transferable license to use the design package and monitoring tools for the purpose for which they were made, namely the operation of your solar facility at the agreed site.

You may not resell, republish or reverse engineer our proprietary software or engineering methods, and you may not use them to compete with ALPN Energy LLC without our written consent.

10. Equipment and Components

Equipment we specify is selected to meet the design goals and code requirements of your project. Manufacturers occasionally supersede or discontinue products. Where a specified component becomes unavailable, we will substitute an equivalent product of equal or better performance and communicate the change to you.

Warranties on panels, inverters, racking and other hardware are provided by their respective manufacturers according to each manufacturer warranty terms. We pass on manufacturer support and help you file claims, but we are not the warrantor of third-party equipment.

Workmanship we install is warranted separately under the terms stated in your agreement and is honoured for the agreed period from the date of that specific agreement.

11. Interconnection and Net Metering

Grid-connected generation depends on the rules of your local utility and jurisdiction. Net metering, export compensation, interconnection studies and standby charges are governed by utility tariffs and public regulations that we do not control and that can change.

We prepare interconnection paperwork accurately and assist you in navigating the process, but the final approval, application of applicable tariffs and the resulting credit or export arrangement are determined by the utility under its own authority.

We will be transparent about expected export behaviour at the time of quoting, and we will flag known utility rule changes that could affect long-term value where we are aware of them.

12. Monitoring and Software As Is

Monitoring dashboards and data pipelines we deliver are designed to be reliable and useful tools. They are licensed as is and without warranties of uninterrupted availability, error-free behaviour or fitness for a specific regulatory purpose beyond the ordinary intent of the service.

While we work to keep monitoring services available, internet outages, vendor interface changes, equipment failure and scheduled maintenance can interrupt data flow. We will restore service promptly but are not liable for downstream decisions made during an outage window.

Reported production values depend on the accuracy of the meter and inverter data we receive. We apply normal validation, but we do not guarantee that third-party telemetry is free from instrumentation error.

13. Limitation of Liability

To the fullest extent permitted by law, and except for liability arising from our negligence or wilful misconduct that is proven to cause physical injury, ALPN Energy LLC is not liable for indirect, incidental, special, consequential or punitive damages arising from your use of the website, our services or any monitoring software.

Our aggregate liability for any claim related to a project is limited to the amounts you actually paid to us for the specific service that gave rise to the claim, unless your signed agreement states a different limit or the law requires otherwise.

This limitation reflects how engineering services are priced and insures responsibility. It does not limit liability where applicable law forbids such a limitation, nor does it affect our duties of professional skill and care.

14. Warranty of Workmanship

We warrant that installation workmanship will be performed in a careful, workmanlike manner and in conformance with the approved design and applicable code at the time of installation. This warranty covers defects arising from our own work for the periods set out in your agreement, measured from substantial completion of the related work.

During the warranty period we will repair, at no additional labour cost to you, any defect in our installed workmanship of which we receive written notice. Manufacturer equipment warranties remain with the manufacturer.

This warranty does not cover damage caused by misuse, extreme events, unauthorized modification, vandalism, neglect or normal wear, which are risks addressed through insurance and maintenance rather than warranty. Consumables, filters and fasteners subject to weathering are maintained through our operations programs rather than covered as new-installation workmanship.

To make a warranty claim you must notify us in writing within a reasonable time of discovering the defect, describe the issue clearly and permit access for inspection. We will investigate, confirm whether the matter falls within warranty, and schedule the remedy at a mutually acceptable time.

15. Insurance

We maintain general liability and workers compensation insurance appropriate for the construction and engineering services we provide, and we will provide certificates of insurance for your review where a project or your lender requires them.

Site activity under our direction is carried out under procedures intended to protect people, property and the public. Independent contractors we engage maintain their own coverage as required by law and their professions.

You are encouraged to notify your own property insurer before construction begins, as they may require specific notification regarding permanent improvements to your property.

16. Indemnification

You agree to indemnify, defend and hold harmless ALPN Energy LLC, its affiliates, employees and those acting on its behalf from and against third party claims, losses, damages and reasonable expenses arising out of your use of the website, your breach of these terms, or your failure to meet the client responsibilities described in this document.

This indemnity does not apply to the extent a loss is caused by our own negligence or misconduct. We will notify you promptly of any claim that may call on this indemnity and will cooperate reasonably in the defence of it.

This section survives the termination of these terms and of any project agreement so that the allocation of responsibility remains clear after the work concludes.

17. Term and Termination

Your project agreement describes when and how that engagement may be ended. These general terms remain in effect while you use the website and while any outstanding obligations exist under the project agreement.

A project may be terminated by agreement of both parties, for a material breach that remains uncured after written notice and a reasonable cure period, or in limited circumstances when an event outside reasonable control makes completion impractical.

On termination you are responsible for payment of all work properly performed and costs committed before the effective date of termination, and we will deliver, on payment, the agreed deliverables that exist at that time.

18. Governing Law and Disputes

These terms and any project agreement are governed by the laws of the State of Utah, United States, without regard to its conflict of laws principles. The venue for any dispute shall be the state or federal courts located in Utah.

Before resorting to litigation, both parties agree to attempt in good faith to resolve any dispute through direct negotiation and, if needed, a neutral mediation session, with each party bearing its own costs.

Any legal action must be commenced within the applicable statutory limitation period. If any provision of these terms is found unenforceable, the remaining provisions continue in full force and effect.

19. Force Majeure

Neither party is liable for a delay or failure to perform that results from causes beyond its reasonable control, including severe weather, wildfire, earthquake, flood, utility interruption, labour disruption, pandemic, acts of government or supply chain interruptions affecting materials or equipment.

The affected party will notify the other as soon as practical, will continue reasonable efforts to resume performance, and will adjust schedules fairly once the cause is resolved.

If a force majeure event continues for an extended period, either party may, after reasonable notice, terminate the affected project and settle accounts for work performed to date.

20. Entire Agreement and Contact

These Terms of Service, together with your signed project agreement, constitute the entire understanding between you and ALPN Energy LLC concerning the subject matter, and they supersede any earlier written or spoken representations that are not incorporated into the documents.

If you have a question about these terms or wish to request a copy of any referenced document, contact our office at request@alanpayne.hair or by telephone at +14406645523, or in writing to ALPN Energy LLC, 11930 S Pineridge Rd, Sandy - 84094-5629, United States (US).

Please review the related Privacy Policy for details on how we handle the personal information you share with us when browsing the website or working on a project.