Privacy Policy

1. Scope of This Policy

This policy applies to personal information we gather when you visit our website, request a proposal, sign a service agreement, communicate with our office, visit one of our project sites, or otherwise interact with ALPN Energy LLC as described in the most recent version of this document. It covers information that identifies you or that could reasonably be used to identify you when combined with other data in our possession.

The policy does not apply to information handled by third parties under their own privacy rules. When we share data with a contractor, utility, manufacturer or service provider, their separate privacy practices may apply to their own collection activities. We encourage you to review the privacy notices of any external service you choose to use.

2. Information We Collect

We collect information across several categories, and we collect only as much as each interaction reasonably requires. The main categories are set out below.

Contact and identity information includes your full name, mailing address, email address, telephone number and, where relevant to a solar project, the physical address of the property under review. Business information includes the name of your company, your role within it, tax identifiers where needed for billing, and site ownership records.

Project and technical information includes electrical service details, historical energy use data you share with us, roof or terrain measurements, survey and photographic material, weather records, equipment specifications, engineering drawings and monitoring account credentials you authorize us to use on your behalf.

Communications information includes the content of email threads, telephone conversations, notes from site meetings and support tickets you send our team. Automated website information includes basic log data such as the browser type, device category, general geographic region, pages visited, referrer and the date and time of your visit.

3. How We Collect Information

Most of the information we hold is provided directly by you. You give it to us when you complete our website contact form, call our office, write to our email address, meet our engineers on site, or return signed agreements and questionnaires. This is the primary and most trusted source of personal data in our records.

We also collect information automatically when you browse our website. Standard server and analytics logs record the technical signals described above so we can keep the site secure and understand broad usage patterns. We do not use advertising trackers that build profiles of your interests across unrelated websites.

Finally, we may collect limited information from public and authorized sources, including public property records needed to confirm site ownership, utility program enrollment data you authorize us to access, and publicly listed business contact details. We combine such records only when it is necessary to deliver the engineering service you have requested.

4. Cookies and Similar Technologies

Our website keeps its cookie footprint deliberately small. We may place strictly necessary cookies that support core functions such as remembering your navigation choices or maintaining the secure state of a form session. These cookies cease to matter the moment you leave the site and carry no advertising value.

We do not use third-party advertising cookies, cross-site tracking scripts, fingerprinting techniques or invasive analytics that claim to identify a unique individual across the open internet. Where we measure website performance, we prefer aggregated, low-identifying approaches that respect your browsing.

Most browsers allow you to view, limit or delete cookies through their settings. Because our functional cookies are minor, blocking them will not meaningfully interrupt your visit. If you adjust cookie behaviour and a page behaves unexpectedly, clear the browser cache and reload before writing to us about the matter.

5. Purposes of Processing

We process personal information for clear, legitimate and documented purposes. Central among them is delivering the engineering services you engage us to perform: producing site assessments, preparing designs and drawings, procuring equipment, coordinating utilities and permitting, installing and commissioning arrays, and providing monitoring and operations support after energization.

We also process information to communicate with you responsibly, including answering questions, scheduling site visits, sending quotes and agreements, updating you on project progress and responding to service or support requests. Administrative purposes include billing, invoicing, insurance, legal compliance and the maintenance of accurate records.

Security is another important purpose. We monitor our systems for unauthorized access, investigate anomalies and protect both your information and the physical sites we serve. Where we believe a legal purpose applies, such as meeting tax, utility or safety obligations, we collect and retain only what those obligations require.

6. Legal Bases Under Applicable Law

Depending on where you reside, a data protection framework may apply to your personal information. For processing covered by the GDPR approach, our legal bases include performance of a contract with you, legitimate interests, compliance with a legal obligation, and consent where we explicitly ask for it.

Contract performance covers the core work of designing, building and servicing your system. Legitimate interest grounds support activities such as improving our own engineering quality, preventing fraud, securing networks and understanding general patterns in our service. We weigh those interests against your rights before relying on them.

Consent is never inferred from silence or from a pre-ticked box. When a specific practice genuinely needs your permission, we ask for it clearly and give you an easy way to withdraw it at any time without harming your existing project relationship.

7. Sharing of Information

We sell no personal information, and we do not rent it or trade it. Sharing occurs narrowly and only where it serves your project or our legal obligations.

We share information with sub-contractors and suppliers who help build and maintain your system, such as licensed electricians, surveyors, racking manufacturers, panel and inverter vendors, and warranty service partners. These parties receive only the information needed for their role.

We share technical and ownership records with utility companies, independent system operators, inspectors and government permitting offices where interconnection, net metering or code compliance requires it. This sharing is a normal and necessary part of bringing solar generation online in an orderly grid.

Professional advisers including accountants, insurers and legal counsel may receive information in connection with specific matters. In rare cases we may disclose information where required by law, subpoena or court order, or where it is needed to protect the safety of people, the integrity of our systems or our legal rights.

8. Retention of Personal Information

How long we keep data depends on why we collected it. Contract-related records, engineering documentation and billing data are retained for as long as our business relationship continues and then for the period required by applicable accounting, tax and warranty rules, which commonly spans several years after the service ends.

Correspondence and support history are kept for a shorter, operational window so that when you return with a follow-up question our team can recall the context of earlier conversations. Website logs are retained in aggregated form for a limited period and individual log records are purged on a schedule.

When data reaches the end of its retention period, we delete it or anonymize it in a way that prevents your re-identification. We do not keep information indefinitely on the off chance it might later prove useful.

9. Security of Information

We protect personal information with reasonable administrative, technical and physical safeguards matched to its sensitivity. Access to project and personal data is limited to team members who genuinely need it to perform their duties, and each access is governed by internal rules.

Technical measures include transport encryption for our website, access-controlled storage, routine monitoring for unusual activity and careful handling of any monitoring or utility credentials you entrust to us. Physical measures include locked filing, controlled access to offices and site documentation handling that keeps drawings away from casual eyes.

No method of transmission or storage is completely secure, and we cannot guarantee absolute protection against every possible incident. Where a breach occurs, we respond in line with applicable law, which may include notifying affected individuals and the relevant supervisory authority within required timeframes.

10. Children and Age Requirements

Our services are directed to businesses, property owners and adults who manage energy systems and construction projects. We do not knowingly collect personal information from children, and the website is not designed to attract anyone under the age of sixteen.

If a child has provided personal information without a parent or guardian consent having been confirmed, the responsible adult should contact us at request@alanpayne.hair so that we can review and delete the relevant records where appropriate. We act on such requests promptly and completely.

By providing us with information about a project, you confirm that any individual whose data you submit is an adult with authority over the relevant property or that you have obtained the necessary permission to share it with us.

11. Your Privacy Rights

Depending on your jurisdiction you may have rights over your personal information. These commonly include the right to access a copy of the data we hold about you, the right to correct inaccurate information, the right to request deletion where appropriate, and the right to restrict or object to certain processing.

Where we rely on consent, you may withdraw it at any time. Where we rely on legitimate interests, you may object, and we will review whether our grounds override your interests and rights. You may also have the right to request a portable copy of data you provided to us in a structured, machine-readable format.

To exercise any of these rights, please send a clear request to request@alanpayne.hair or call our office. We will verify your identity before acting, and we aim to respond within the timeframe set by applicable law, ordinarily within thirty days for most jurisdictions.

12. International Transfers

ALPN Energy LLC operates from the United States at 11930 S Pineridge Rd, Sandy - 84094-5629. When you share information with us from outside the United States, the data will be processed and stored in the United States or in locations selected by our processors under appropriate safeguards.

Where transfers occur between regions under data-protection regulation, we rely on recognized mechanisms that provide an adequate level of protection. These may include standard contractual clauses approved by the relevant authorities and, where required, additional safeguards appropriate to the data involved.

By engaging our services you understand that your information is processed in the United States, and you authorize such transfer where your local rules require your consent to do so.

13. Third-Party Links and Sites

Our website and project communications may contain links to external websites operated by utilities, manufacturers, government bodies or other organisations. We do not control those sites, and this Privacy Policy does not apply once you leave our own pages.

When you follow an external link, please review the privacy practices of the destination site before providing any personal information. The presence of a link does not imply that we endorse the linked site or its data practices.

We accept no responsibility for the content or privacy behaviours of external websites, and we recommend that you approach them with the same caution you would apply to any unfamiliar service.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, our suppliers or our operational practices. When we make material changes, the revised policy will be published on this page with an updated Effective Date.

Where a change is significant enough to affect your rights, we will draw it to your attention through the website or, where we have your contact details, through a direct message. Continued use of our services after a revision takes effect indicates acceptance of the updated policy.

We recommend that you revisit this page periodically to stay informed of our current practices concerning your personal information.

15. Contacting the Data Controller

ALPN Energy LLC is the data controller for personal information we process. If you have a question, a request to exercise your rights, or a concern about how your information is handled, our team welcomes your correspondence.

You may reach the controller team by email at request@alanpayne.hair or by telephone at +14406645523. Written correspondence may be directed to ALPN Energy LLC, 11930 S Pineridge Rd, Sandy - 84094-5629, United States (US).

We will respond to legitimate enquiries promptly and will work to resolve any concern you raise. If, after contacting us, you feel your concern has not been addressed, you may also have the right to lodge a complaint with the data-protection authority applicable to your location.

16. Website Forms and Email

When you submit the contact form on this website, the information you enter is prepared for delivery to our team. In the ordinary course the form opens your own email application with the message addressed to request@alanpayne.hair, meaning the transmission travels through the mail service you already use under its own privacy protections.

Where a direct form submission mechanism is configured on the live site, transmitted data is handled solely for the purpose of reaching our office and answering your enquiry. We do not add form respondents to marketing lists, broadcast newsletters or sell your contact details to any third party.

We recommend avoiding the inclusion of highly sensitive information in any email or web form. If a project will require the exchange of confidential technical documents, we will arrange a secure method appropriate to the material.

17. Monitoring and Site Data

For systems we maintain, monitoring platforms receive real-time production telemetry from your inverters and meters. This technical data describes equipment performance rather than your personal identity, but it is protected with the same discipline as personal data because it reveals activity patterns at your property.

We use this telemetry to keep your array healthy, to diagnose faults, to prepare performance reports and to meet the obligations of any monitoring service agreement. Telemetry is not repurposed for unrelated commercial objectives.

Where we host dashboards or credentials, access is limited to staff responsible for your system, and we apply technical controls to keep your operational data from unintended exposure.

18. How to File a Complaint

If you believe your personal information has been handled in a way that does not meet the commitments in this policy, please begin with our team so we can investigate and correct the matter. Reaching us at request@alanpayne.hair is the quickest route to a fair outcome.

Depending on where you live, you may also approach a supervisory authority with responsibility for data protection. We ask that you give our internal process a reasonable chance to respond first, but your right to lodge a formal complaint is not conditional on doing so.

We take every reported concern seriously and will document the matter, the action taken and the outcome in keeping with our internal governance.